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Frequently Asked Questions

ABOUT PRODUCTS;
Are all the items sold on the website is New?
Yes, all items sold on our website are new and never been used.
 
What is minimum item on the stock items?
Each item has different minimum quantity, please check on the product page.
 
What is the minimum quantity on the custom made items?
The minimum quantity on the custom made items are normally 300-500 pieces of each, please email us the series and items you are interested and we will provide you quotation and quantity pricing.
 
Why you do not have pricing for the custom made items?
Because each item can made using different material and that can effect the cost, we will quote you the price after all the material are selected.
 
What is the delivery time for Custom Made order?
The delivery time is normally 90-120 days from the time of confirming your order.
 
What are advantages of getting a custom order packaging?
There many advantage to this program;
  • Selecting your colors and materials
  • Having a unique packaging that sets your company apart
 
ABOUT ORDERING;
Can I call in with my order, as I feel more comfortable to provide my information on the phone rather online?
Our website is secure using SSL encryption on any transaction, but you may call us at 800.952.6926 during business hours and we will be happy to help you.
 
How fast can I get my stock order with no Logo?
Orders are normally shipped with 24-48 hours for stocked items, this timeframe does not include weekends or Company or Public Holidays, if you need to have them sooner, please call our toll free 800.952.6926 or email info@boxcousa.com, one of our sales team will reply to you.
 
How fast can I get my order imprinted with logo if its re-order?
Imprinted orders processing time, if it’s a re-order which we already have imprinted for you and we are storing your logo in our facility, if the item is in stock, the order will be shipped within 7 days.
 
How fast can I get my order imprinted with my logo, if I’m a new customer?
At first will need to make your logo plate, which takes about a week after that we will make sample of the item order with your logo for approval, after the sample is approved, the order will be shipped 7 days later, so in total it will be about 14-21 days.
 
ABOUT MARKETING
Do you exhibit in any Fair?
Yes, this year we started exhibiting at JCK Las Vegas again, we also exhibit at other international fairs, please visit our Fair page for more info.
 
Do you have a printed Catalogue?
Yes, we do, please email us your request to info@boxcousa.com and we will mail one to you immediately.
  

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